User-Centric Design for Seamless Cloud Platform
Billing and Management Solution

User-Centric Design for Seamless Cloud Platform Billing and Management Solution

User-Centric Design for Seamless Cloud Platform
Billing and Management Solution

Project Summary

A cloud platform management tool to unify and streamline cloud cost management, optimising expenses and providing actionable insights.

Result

  1. We developed a streamlined approach to cost management.

  2. Provided enhanced payment processes.

  3. We provided improved insights to help you make better decisions.

Responsibilities

  • Qualitative and quantitative research study

  • Wireframe

  • UI design

  • Prototype & usability testing

Product Overview

A cloud platform billing and cost management tool developed by Datamellon.
The tool aims to address the challenges faced by businesses and individuals in effectively managing their cloud and software expenses.
Klaudworks aims to provide a unified view of costs, insights into spending patterns, and optimisation opportunities across popular cloud providers such as AWS, Azure, and GCP.

A cloud platform billing and cost management tool developed by Datamellon.
The tool aims to address the challenges faced by businesses and individuals in effectively managing their cloud and software expenses.
Klaudworks aims to provide a unified view of costs, insights into spending patterns, and optimisation opportunities across popular cloud providers such as AWS, Azure, and GCP.

The Problem

The problem lies in the complexity and time-consuming nature of tracking, analysing, and managing cloud expenses across different platforms. Users face challenges in understanding cost distribution, identifying underutilised resources, and making informed decisions about budget allocation. Manual processes hinder efficiency and often lead to missed optimisation opportunities.

The problem lies in the complexity and time-consuming nature of tracking, analysing, and managing cloud expenses across different platforms. Users face challenges in understanding cost distribution, identifying underutilised resources, and making informed decisions about budget allocation. Manual processes hinder efficiency and often lead to missed optimisation opportunities.

Project Analysis

I performed a UX and competitive analysis to investigate the current offerings in the market.

Complexity and Learning Curve

Participants noted the complexity associated with managing multiple cloud accounts across different platforms.

Limited Visibility at once

The compatibility of multiple cloud providers and different platforms posed significant challenges in terms of seamless connectivity and interoperability.

The compatibility of multiple cloud providers and different platforms posed significant challenges in terms of seamless connectivity and interoperability.

Research insights

Klaudworks opportunities

Ease of Use

Cloud platform management tools, offer user-friendly interfaces and simplified workflows, making it easier for users to make payment, view all cloud provider in one place & invite organisation users.

Performance Monitoring

Participants emphasised the importance of real-time monitoring and performance analytics across multiple cloud accounts, allowing them to identify bottlenecks, optimise resource allocation, and ensure optimal application performance.

Problem-Solving Journey: How Might We

  1. How might we create an intuitive onboarding process for both reseller customers and billing partners?


  2. How might we provide clear insights into cost distribution across different cloud services?


  3. How might we streamline the process of identifying and optimizing underutilized resources?


  4. How might we ensure that the payment process is seamless, automated, and transparent?

Ideating & Solutions

Ideating & Solutions

Klaudworks offers a comprehensive solution to address these challenges:

Onboarding Flow

Design a step-by-step onboarding process that guides users through account creation, role setup, and linking.

Cost Visualisations

Develop interactive visualisations that display cost distribution and trends across various services.

Seamless Payment Workflow

Design a payment process that integrates with user wallets and cloud providers, offering transparency into costs and charges.

Research

Research

Extensive research was conducted to understand user needs, pain points, and expectations. User personas were created: Rebecca Simmons, a Senior DevOps Engineer, and Alex Martinez, an Entrepreneur. Their goals, behaviours, and challenges were thoroughly examined to inform the design process.

Extensive research was conducted to understand user needs, pain points, and expectations. User personas were created: Rebecca Simmons, a Senior DevOps Engineer, and Alex Martinez, an Entrepreneur. Their goals, behaviours, and challenges were thoroughly examined to inform the design process.

Extensive research was conducted to understand user needs, pain points, and expectations. User personas were created: Rebecca Simmons, a Senior DevOps Engineer, and Alex Martinez, an Entrepreneur. Their goals, behaviours, and challenges were thoroughly examined to inform the design process.

User Personas

User Personas

The users of Klaudworks are typically financial managers, DevOps engineers, and IT managers who are responsible for managing cloud and software costs within their organisations. These Cloud users monitor usage, expenses, identify waste, optimise costs. Klaudworks ingests data, unifies costs, provides insights for cost optimisation.

The users of Klaudworks are typically financial managers, DevOps engineers, and IT managers who are responsible for managing cloud and software costs within their organisations. These Cloud users monitor usage, expenses, identify waste, optimise costs. Klaudworks ingests data, unifies costs, provides insights for cost optimisation.

The users of Klaudworks are typically financial managers, DevOps engineers, and IT managers who are responsible for managing cloud and software costs within their organisations. These Cloud users monitor usage, expenses, identify waste, optimise costs. Klaudworks ingests data, unifies costs, provides insights for cost optimisation.

Analysis

The research revealed that both user groups require a unified platform that simplifies cloud expense management. They seek comprehensive cost analysis, resource optimisation capabilities, intuitive visualisations, and automated payment processes. The personas highlighted the need for efficient solutions that save time and support informed decision-making.

The research revealed that both user groups require a unified platform that simplifies cloud expense management. They seek comprehensive cost analysis, resource optimisation capabilities, intuitive visualisations, and automated payment processes. The personas highlighted the need for efficient solutions that save time and support informed decision-making.

Information Architecture

UI Designs

Iterations

Several iterations of the design were created and tested with potential users to ensure usability, clarity, and effectiveness. Feedback was incorporated into the design to improve user experience and address any pain points.

Several iterations of the design were created and tested with potential users to ensure usability, clarity, and effectiveness. Feedback was incorporated into the design to improve user experience and address any pain points.

Resource Management

Tools for identifying underutilised resources enable efficient resource allocation and cost reduction.

Seamless Payment

The platform seamless payment processes, ensuring timely remittance of payments to cloud providers.

Cost Analysis

Robust cost analysis features provide insights into how costs are distributed across different services, applications, or projects.

Visualisations

Clear visualisations present data in an easily understandable format, aiding decision-making.

Reflections

Throughout the design process, the team remained focused on the core objectives: simplifying cloud expense management, offering actionable insights, and optimizing resource utilization. The iterative approach allowed for continuous improvement based on user feedback, ensuring that Klaudworks meets the diverse needs of its users.

Throughout the design process, the team remained focused on the core objectives: simplifying cloud expense management, offering actionable insights, and optimizing resource utilization. The iterative approach allowed for continuous improvement based on user feedback, ensuring that Klaudworks meets the diverse needs of its users.

All Rights Reserved © Fater Cephas Weror

All Rights Reserved © Fater Cephas Weror

All Rights Reserved © Fater Cephas Weror

Generated 2023

Generated 2023

Generated 2023