Project Summary
Designed an end-to-end cross platform all-in one delivery app to optimise the delivery process with Figma.
Result
Delivered an MVP of the product that was ready for development.
Responsibilities
UX designer (in a design team of 4)
UI design
Visual designs
Product Overview
The Problem
The logistics industry faces challenges in efficient communication, last-minute changes, and real-time tracking. Customers often struggle to negotiate changes at the gate, impacting their experience. Logistic providers need streamlined operations for effective order management.
How Might We
How might we enhance real-time communication?
How might we optimize logistic providers' operations?
Project Analysis
Thorough analysis of user pain points drove features like real-time tracking, messaging, and negotiation tools.
Inefficiency
Manual processes and lack of automation in the shipping and logistics industry led to inefficiencies, longer delivery times, and potential errors.
Lack of Transparency
There was a need for platforms that provided transparent pricing and allowed customers to compare quotes from different logistics providers easily.
Limited Options
Customers often faced limited options when it came to choosing logistic providers, resulting in reduced flexibility and potentially higher costs.
Differentiation Opportunities
Partnering with local businesses for on-demand delivery services to expand service coverage.
Customer support
Offering real-time customer support for immediate issue resolution.
Instant delivery
Expedited shipping option for time-sensitive deliveries, ensuring rapid transportation and prompt arrival.
In-depth research involving user needs, pain points, and market trends shaped the app's development.
The Dillivry App presents a comprehensive solution:
Real-Time Tracking
Functionality: Implement a GPS-based tracking system that enables users to monitor their shipments in real-time.
Objective: To provide customers and logistic providers with a clear view of the delivery process.
Benefits: Customers gain transparency, reducing anxiety about delivery times. Logistic providers can better manage fleets and anticipate delays.
In-App Messaging
Functionality: Integrate an in-app messaging feature that allows users to exchange messages, inquire about orders, and resolve issues within the app.
Objective: To facilitate direct and efficient communication between customers and logistic providers.
Benefits: Enhanced customer support, quicker issue resolution, and streamlined communication improve the overall user experience.
Automated Order Management System (for Logistics providers)
Functionality: Develop an automated system that accepts, processes, and assigns delivery orders to drivers, optimizing resource allocation.
Objective: To simplify the order processing workflow for logistic providers.
Benefits: Logistic providers save time, reduce manual errors, and achieve efficient order management.
Automated Order Management System (for Logistics providers)
Implementing a registration process for both customers and logistic providers.
Creating user profiles with essential details such as contact information and service preferences.
Rating and Review System
Functionality: Create a rating and review system that allows customers to rate logistic providers and leave reviews.
Objective: To gather user feedback and establish trust within the platform.
Benefits: Users can make informed decisions based on feedback, while logistic providers gain insights into areas of improvement.
Analysis
Purpose:
Develop an online platform connecting customers with logistic providers for efficient transportation of goods.
Target Audience:
Customers in need of transportation services and logistic providers offering delivery solutions.
Based on the research, I focused on 2 primary Users looking for Dillivry solution, and built their business habits.
Onboarding Flow
Design a step-by-step onboarding process that guides users through account creation, role setup, and linking.
Cost Visualisations
Develop interactive visualisations that display cost distribution and trends across various services.
Resource Optimisation Tool
Create a resource management tool that identifies idle resources and provides suggestions for optimisation.
Seamless Payment Workflow
Design a payment process that integrates with user wallets and cloud providers, offering transparency into costs and charges.
Mobile UI Designs for Sender
Iterations
Conclusion
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